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Selasa, 14 September 2010

Sci-Fi Author's Son Creates Wireless ISP To Give You 20Mbps Downloads For $40/Month

Sci-Fi author Rudy Rucker's son's one of the folks behind the cleverest wireless ISP serving San Francisco. He and his team have set up a system to provide customers with reliable 10-30Mbps download speeds for a mere $40 per month.
Sure, you could get theoretical speeds of about "20 Mbps down and 4 Mbps up from Comcast for $55 per month," but the service provided by Rucker's company, MonkeyBrains, is providing reliable and consistent speeds:
MonkeyBrains guarantees at least 10 Mbps symmetrical and most customers see 15-20 Mbps. Some customers see 25-30 Mbps with a good connection. According to [a company employee], this depends on the company's backhaul connection, which is in the process of being upgraded. Once that happens, he expects 30 Mbps+ connections will be common.
There are initial startup costs associated with the service—it costs about $250 to install the required antenna—but MonkeyBrains appears to be offering customers several free months of service to compensate for that cost.
The company is still small: It has "about 100 antennas, each of which may serve one or many customers—an average of 5-10 per antenna"—but it certainly appears to be off to a good start. Of course, the downside of a company like MonkeyBrains is that it provides such great—and cheap—service because it's sticking to a small area and focusing on those customers. This means that those of us who live outside of San Francisco are left hoping that someone will think to run a small WISP with a silly name in our areas too. [Information Week]

Kamis, 18 Maret 2010

Is Charter Tricking Customers Into Renting Unnecessary Routers?

Is Charter Tricking Customers Into Renting Unnecessary Routers?

One savvy Reddit user seems to think so! Also: hoards of other disgruntled and/or confused customers, according to Google. The scam? Charter's convincing customers that their perfectly good router hardware—including the Linksys WRT54G—just doesn't work with the ISP.

As reported by ZachSka87:

I use a LinkSys router. I've had it set up and working perfectly for over a year. Well, the past few months, we've had several disconnects from Charter. We're paying for 10mbps service, but for the past week straight it would not go above 2mbps, and that's if it worked at all. We called Charter, and they had us plug the modem directly into the machine and Voila! over 20mbps speeds!

Maybe the router's got configuration issues! Or maybe it's just worn out! Or not:

I suspected that they might have blocked the spectrum of Linksys MAC addresses, so I cloned my PC's MAC address to the Linksys and it INSTANTLY connected. Our bad, out of date, incompatible Linksys router suddenly is getting the 20mbps speeds that our PC's were getting.

I'm not sure about the specific allegation that they've completely blocked Linksys routers' MAC addresses, since there do seem to be other—though obscure—ways to work around the issue, but this kind of thing (router blocking, specifically) is far from unheard of even for major ISPs. Charter's service does make it severely inconvenient for a computer-savvy person (or impossible for your average customer) to user popular router hardware that they already own, pushing them to rent or buy sanctioned, official router hardware like this, which probably isn't any more capable the the old WRT54G piece you've got sitting behind your desk already:
Is Charter Tricking Customers Into Renting Unnecessary Routers?
There's a small chance this is all some kind of misunderstanding, but with plenty of similar stories scattered around the internet alleging the exact same thing—sudden connection failure, then a hard sell for a new router over the phone—it's hard to imagine Charter coming out of this looking good. [Reddit]